Welcome to Shilvana (https://shilvana.com).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you access or use our website and services.
· Information We Collect
When you use Shilvana, we may collect personal information such as your name, phone number, email address, service location, and booking details. This information is required to schedule and deliver services.
· How We Use Your Information
We use your information to manage service bookings, assign service professionals, communicate updates, provide customer support, process payments, and improve our platform and services.
· Payments & Third-Party Services
Payments made on Shilvana are processed securely through trusted third-party payment gateways. Shilvana does not store or process your card, bank, or payment credentials.
· Sharing of Information
We may share limited information with service professionals and service partners only to fulfill your booking. We do not sell, rent, or trade your personal information to third parties.
· Cookies
Shilvana uses essential cookies to ensure website functionality, security, and basic analytics. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.
· Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.
· Customer Rights
You may request access, correction, or deletion of your personal information by contacting us. Requests will be handled in accordance with applicable Indian laws.
· Children’s Privacy
Shilvana does not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be deleted promptly.
· Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at
support@shilvana.com
Last updated: January 3, 2026