Shilvana is a service-based platform offering on-demand beauty and home care services. This policy explains our cancellation, refund, and service issue resolution process.
· Service Bookings
All services on Shilvana are scheduled for a specific date and time. Professionals are assigned in advance based on confirmed bookings.
· Cancellations
Customers may cancel a service booking up to 24 hours before the scheduled service time without any charges.
· Late Cancellations & No-Show
Cancellations made within 24 hours of the scheduled service time, or if the customer is unavailable at the service location (no-show),
will not be eligible for a refund.
· Service Quality Concerns
If you experience any issues with the service quality, please report the concern within 24 hours after service completion. Each case will be reviewed, and based on the assessment, we may offer a re-service, partial refund, or full refund at our discretion.
· Refund Processing
Approved refunds will be processed to the original payment method within 5–7 business days. The actual credit time may vary depending on your bank or payment provider.
· Non-Refundable Situations
Refunds will not be provided for completed services, customer unavailability, repeated cancellations, misuse of offers, or violation of platform policies.
· Policy Misuse
Shilvana reserves the right to restrict or suspend accounts found to be misusing cancellations, refunds, or platform services.
Contact Us
For any refund or cancellation queries, please contact us at support@shilvana.com